City Announces New Director of PARCS

FRESNO, CA – Mayor Lee Brand and City Manager Wilma Quan today announced that T.J. Miller has been named Director of the City of Fresno’s Parks, After School, Recreation, and Community Services (PARCS) Department, effective immediately. Miller had been the interim PARCS Director since February, 2019.

Along with her role as the interim PARCS Director, Miller was also the Director of Customer Relations and Analytics, where she has been successfully streamlining customer service delivery through the City’s FresGO mobile app and its full-service, non-emergency customer service line.

“T.J. has proven beyond a doubt that she not only can successfully lead our PARCS Department, but that her problem-solving and leadership skills will serve our city and its residents well,” said City Manager Quan. “T.J. embodies our continued efforts to attract and promote people who will help improve the quality of life for everyone in Fresno.”

Before she was appointed Director of Customer Services and Analytics, Miller served as Assistant Director of Personnel Services; a position she held since January, 2013. In that capacity, she served the City by providing service to City departments with their Human Resources and Risk Management needs. In 2015 the City Manager assigned her to co-lead the Assistant Director team with a focus on FresGO operations.

Prior to that, T.J. served for more than six years as Human Resources Manager with the City of Fresno. She was instrumental in forming the Public Sector Collaborative as part of the Regional Jobs Initiative. She also led the transition to an automated employment application and self-service environment for City employees.

Miller has a Master’s Degree in Business Administration from California State University, Fresno and a Bachelor’s Degree in Business Administration from University of Phoenix.